Meet Our Team
We have three dedicated teams here to support you.
UCG
UltraCare Guides
Our UltraCare Guides are experienced professionals who can help you at every step of your treatment journey. They can directly answer your questions regarding treatment access and provide you with continued support.
UCG
Angelica Ferrera
Angelica discovered her calling to make a positive impact in the lives of others while pursuing a degree in kinesthesiology. She’s self-motivated and adaptable, working hard to resolve issues for each of her cases. As an UltraCare Guide, she enjoys providing guidance and support for patients in need.
“Our goal as a team in the company is patient centricity, and being a symbol of hope to our patients motivates me to be an UCG (UltraCare Guide).”
UCG
Darlene Cabuntala
Darlene has spent much of her time in the pharmaceutical industry working in patient case management. She remains committed to do what it takes to overcome any obstacles her patients may face. As an UltraCare Guide, she is motivated to make a difference.
“It is very rewarding to know that the work I do every day is making an impact in patients’ lives.”
UCG
Laura Rieken
Laura has been working in the healthcare industry for 17 years, including 7 years spent assisting the rare disease community. She finds her role helping patients overcome challenges to accessing treatment to be particularly rewarding. As an UltraCare Guide, she enjoys working on a team that shares the same priority.
“My passion is helping those who at times do not feel they have a voice or do not know how to advocate for themselves.”
UCG
Robie Barnachea
Robie brings decades of experience in patient services and reimbursement operations to her role. As an UltraCare Guide, she thrives on helping others.
“Getting patients over hurdles and access to therapy is what motivates me, and I feel accomplished even by the little wins at the end of the day. It’s great to know that I am helping to make a difference in our patients’ lives.”
PAL
Patient Access Liaisons
Patient Access Liaisons help you at every touchpoint to access sites and coverage for your treatment. They are here to help you with any logistical challenges you may encounter while finding treatment.
PAL
Chevette Radford
Chevette has been in the pharmaceutical/biotech industry for more than 2 decades, in both reimbursement and clinical sales positions. She has spent the last several years of her career focusing on rare disease and finds educating people about disease very rewarding. As a Patient Access Liaison, she loves to connect with patients and assist them on their treatment journey.
“I am rewarded by connecting with patients and building relationships. I love when we resolve issues and knock down barriers for patients as a team!”
PAL
Julie Kwon
Julie combines her fascination with science and strong passion to help people to be the best advocate that she can for her patients. As a Patient Access Liaison, she works tirelessly to battle for her patients who have access challenges.
“I am honored and humbled to be invited to participate in the journeys of our patients and to be trusted to advocate for them in challenging and uncertain moments.”
PAL
Lisa Russell
Lisa applies a “just do it” attitude to her work so that her patients know they can rely on her. As a Patient Access Liaison, she appreciates being the go-to person for her patients and hearing their stories.
“I love a case that takes an ‘all hands on deck’ approach that results in a patient gaining access to therapy.”
CEL
Clinical Engagement Liaisons
Clinical Engagement Liaisons can be requested by physicians if you are diagnosed with LC-FAOD and will help you to start and stay on track with your treatment. They can answer questions about the condition for which you’re being treated and your medication, and help you follow guidance from your doctor.
CEL
Brittany Herrin
Brittany is a registered dietician and nutritionist (RDN) and has over 15 years of direct patient support and a passion for educating and empowering patients with rare diseases. As a Clinical Engagement Liaison, she is dedicated to partnering and celebrating with her patients as they strive to reach their treatment goals in coordination with their clinical team.
“I am passionate about educating and empowering patients and their caregivers. I believe every patient deserves the opportunity to learn as much as they can about their disorder and the available treatments.”
CEL
Daniel Dunn
Dan has been advocating for caregivers and patients with rare diseases for many years, while helping patients access a variety of specialty medications and supporting healthcare provider reimbursement challenges. As a Patient Access Liaison, he knows it is a daunting task to “go it alone.” Knowing that his experience and expertise can help make people’s lives a little easier while handling the challenges of the US healthcare system is very satisfying for Dan.
“Assisting patients, caregivers, and healthcare providers navigate the complexities of the US healthcare system is my passion.”
CEL
Heidi Reilly
Heidi is a longtime registered dietitian and has worked as a metabolic dietitian. She has always been an advocate for patients and makes sure they receive the support and guidance needed to manage their disease. As a Clinical Engagement Liaison, she takes pride in raising awareness of rare diseases.
“My passion is helping patients and families understand their rare disease and supporting them throughout their journey.”
CEL
Jena Callen-Scholz
Jena has been in the rare disease space for over 8 years providing education and support to patients, caregivers, and healthcare providers. She understands the rare disease journey that patients have been on and the challenges that her patients face. As a Clinical Engagement Liaison, she is passionate about providing assistance and support to her patients throughout their journey with a rare disease.
“The patients are my motivation to be part of the UltraCare team. Being able to assist and provide support to patients in their journey is so rewarding.”
CEL
Jennifer Kennedy
Jennifer combines her customer service skills with her knack for picking up technical processes to serve patients as best as she can. As a Patient Access Liaison, Jennifer is motivated to help every patient she works with.
“The most rewarding part of this job is helping the patients access their medication.”
CEL
Johnna Hardy
Johnna has worked in patient access and reimbursement for many years. She has used this avenue to make an impact in the lives of many patients. She enjoys providing support to those who need it most. As a Clinical Engagement Liaison, she finds great satisfaction in helping patients understand their condition and treatment.
“Each workday gives me a new opportunity to make a difference in the life of a patient or caregiver and to assist them with conquering the hurdles that they face.”
CEL
Luani Jones
Luani has many years of experience working in different aspects of patient assistance and reimbursement. She is passionate about helping people and having a positive impact on their lives. As a Patient Access Liaison, she is compassionate and dedicated.
“I am motivated to be a Patient Access Liaison by knowing that I can change someone’s life.”
CEL
Nikki Bloch
Prior to joining the team, Nikki practiced as a clinical registered dietician and always strives to provide the best care and options she could for patients and their families. As a Clinical Engagement Liaison, she is driven to work selflessly so her patients can understand their diagnosis and reach their goals.
“I am motivated by a deep desire to serve first. I love helping everyone—whether they are co-workers in need of assistance with a task, patients struggling to stay on track, or caregivers with questions after a new diagnosis.”
CEL
Tiffany Speck
Tiffany's passion for people living with a rare disease and patient advocacy grew while she was working as a pediatric social worker. As a Clinical Engagement Liaison, she works fiercely to advocate for her patients and to support patients living with a rare disease.
“I love bringing a new opportunity and way to reach a person and help guide them to be their best self.”
Team Leadership
Team Leadership
Senior Director, Patient Engagement, Metabolic Franchise
Team Leadership
Alison Vandenbussche
Alison has spent the last several years of her pharmaceutical career focusing on rare disease. Her own life experience has shown her the power that educating people about disease can have in removing stigma. As a Senior Director of Patient Engagement, she is tenacious in helping patients.
“I’m motivated by hearing patients’ stories and feeling their overwhelming gratitude and hope.”
Executive Director, Patient Engagement, Bone Franchise
Team Leadership
Jack Stiefel
Jack enjoys the camaraderie and teamwork he has with the rest of the UltraCare team. As a Senior Director of Patient Engagement, his passion is with the patients he helps.
“I found a love for patient access as I could see how I was actually helping patients.”
Director of Clinical Engagement, Metabolic Franchise
Team Leadership
Jena Callen-Scholz
Jena has been in the rare disease space for over 8 years providing education and support to patients, caregivers, and healthcare providers. She understands the rare disease journey that patients have been on and the challenges that her patients face. As a Director of Clinical Engagement, she is passionate about providing assistance and support to her patients throughout their journey with a rare disease.
“The patients are my motivation to be part of the UltraCare team. Being able to assist and provide support to patients in their journey is so rewarding.”
Director of Patient Access & Reimbursement, Metabolic Franchise
Team Leadership
Sean Chase
Sean has had a long career in the healthcare industry, including time spent working with patient advocacy groups. He enjoys assisting patients through their journey. As a Director of Patient Access and Reimbursement, he is highly motivated by helping patients get access to therapy.
“I enjoy working as a team to help patients knock down any potential barriers they have to getting access to treatment.”
Director of Patient Services, Metabolic Franchise
Team Leadership
Sylvia Mills
Sylvia has over 2 decades of patient advocacy and pharmaceutical reimbursement experience. She has worked with diverse patient populations with rare diseases and is an expert in navigating the reimbursement process. As a Director of Patient Services, Sylvia is committed to providing exceptional service to patients and healthcare providers by helping ensure access to treatment and lowering barriers to reimbursement.
“The patient always comes first. Having that present at all times provides the inspiration to go above and beyond and give 110% in everything that I do for the patient.”
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