UltraCare Guides: Dedicated to Supporting You
Our UltraCare Guides are experienced professionals who can help you at every step of your treatment journey. They can directly answer your questions regarding treatment access and provide you with continued support.
UltraCare Guide: Sylvia Mills
Sylvia has 20 years of patient advocacy and pharmaceutical reimbursement experience. She has worked with diverse patient populations with rare diseases and is an expert in navigating the reimbursement process. As an UltraCare Guide, Sylvia is committed to providing exceptional service to patients and healthcare providers by helping ensure access to treatment and by lowering barriers to reimbursement.
“The patient always comes first. Having that present at all times provides the inspiration to go above and beyond and give 110% in everything that I do for the patient. It is rewarding to see patients gain access to their therapy.”
UltraCare Guide: Marcos Hardman
Marcos has 10 years of experience in patient advocacy and case management. He leverages his medical training and understanding of the treatment landscape to help patients and healthcare providers. As an UltraCare Guide, Marcos is passionate about supporting patients during their treatment journey.
“I want to make sure that patients and their families have all the support they need to access their treatment.”